Lariat provides unparalleled service and support including add-on service agreements. If additional services are needed this shows the general guideline for the type of service and fees associated with that service. Either way, agreements are tailored to meet our customer's needs.

Level I Support Service fees:

5 hours $570

10 hours $1,030

20 hours $1,840

Level I Support Services include:

Assistance with installation of licensed LARIAT Software Maintenance Updates, and Enhancement Upgrades

Guidance in creating letters, queries, query and updates, and all support files.

Assistance with backup and restore concepts

Assistance with understanding the functionality of the LARIAT Software

Level I Support Services do not include:

Operations consulting

Uses of Custom Software outside of LARIAT

Assistance with data recovery

Remote dial-in or Internet connectivity

Support for advanced query creation, data export or data import or determining whether any Licensee hardware is compatible with LARIAT’s Software

Level II Support Service fees:

5 hours $675

10 hours $1,280

20 hours $2,320

Level II Support Services include:

Assistance with repetitive workstation installation

Advanced network installation and configuration pertaining to the LARIAT software

Advanced level assistance in creating letters and forms

Assistance with data backups

Assistance with remote internet access to the LARIAT software

Data examination, Import/Export layout and Query creations

Data recovery

Data conversions from competitor systems

In-house upgrades of data sent in by Licensees

Level II Support Services do not include:

Custom Programming

Custom Programming:

Custom Programming is quoted on a per job basis

All prices are subject to change as provided above